Roller Smoke Shop (“Roller,” “we,” “us,” or “our”) respects your privacy and takes the protection of personal information seriously. This Privacy Policy explains how information may be collected, used, stored, and protected when you visit or use our website and services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We May Collect
Depending on how you interact with our website, we may collect information such as:
Name
Email address
Phone number
Billing and delivery information
Information submitted through contact forms
Order and transaction information
Account information, where applicable
Device, browser, IP address, and website usage information
Information provided when communicating with our customer service team
You are responsible for ensuring that information you provide to us is accurate and current.
2. How We Use Your Information
We may use information we collect to:
Process and manage orders
Communicate with customers
Provide customer support
Provide delivery or order updates
Process payments through applicable payment providers
Prevent fraud, abuse, and unauthorized transactions
Improve our website, products, and services
Maintain website security
Comply with applicable laws and regulations
Send promotional communications where legally permitted and where applicable
We do not require information that is unnecessary for the legitimate operation of our website or services.
3. Payment Information
Payment transactions may be processed by third-party payment providers.
Roller Smoke Shop does not necessarily receive or store complete payment-card information when a third-party payment processor handles the transaction. Payment providers may have their own privacy policies and security requirements.
Customers should review the applicable payment provider’s terms and privacy practices before completing a transaction.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage, improve performance, and support security.
You may be able to control certain cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Information Sharing
Roller Smoke Shop does not sell personal information simply for the purpose of selling customer data.
We may share information when reasonably necessary with trusted service providers that help us operate our business, including payment processors, hosting providers, technology providers, delivery or fulfillment services, analytics providers, and customer-support services.
We may also disclose information when required or permitted by applicable law, including to:
Comply with legal obligations
Respond to lawful requests from authorities
Protect our rights, property, or safety
Investigate suspected fraud or abuse
Enforce our Terms & Conditions
Protect customers, employees, or the public
6. Fraud Prevention and Security
We take reasonable measures designed to protect information from unauthorized access, misuse, alteration, or disclosure.
However, no website, online transaction, or electronic storage system can be guaranteed to be completely secure.
We may monitor transactions and website activity for suspected fraud, abuse, chargebacks, unauthorized activity, or other conduct that may threaten our business or customers.
7. Order and Customer Records
We may retain information associated with orders, communications, transactions, and customer interactions for as long as reasonably necessary for legitimate business purposes, legal compliance, accounting, dispute resolution, fraud prevention, and recordkeeping.
Deleting or closing an account, where applicable, does not necessarily require us to immediately delete information that we are legally required or legitimately permitted to retain.
8. Customer Communications
If you contact Roller Smoke Shop, we may retain records of those communications for customer-service, security, quality-control, dispute-resolution, and recordkeeping purposes.
Please do not send passwords, complete payment-card numbers, or other highly sensitive information through ordinary contact forms or unsecured communications.
9. Marketing Communications
Where permitted by applicable law, we may send information about products, promotions, updates, or services.
You may unsubscribe from promotional communications using the unsubscribe mechanism provided in the communication.
Even if you opt out of marketing messages, we may continue sending essential communications relating to transactions, orders, security, legal matters, or other necessary service information.
10. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites and services.
Roller Smoke Shop does not control the privacy practices of third parties. Information submitted directly to a third-party service is subject to that party’s own terms and privacy policy.
We encourage customers to review third-party privacy policies before providing information.
11. Children’s Privacy
Our services are not intended for individuals who are not legally permitted to purchase or access the applicable products or services.
We do not knowingly collect personal information from individuals where doing so would violate applicable age or privacy laws.
If you believe that a minor has provided personal information to us inappropriately, contact us so the matter can be reviewed.
12. Legal Compliance
Roller Smoke Shop may collect, use, retain, or disclose information when necessary to comply with applicable federal, state, local, or other laws and regulations.
Nothing in this Privacy Policy is intended to restrict any rights or obligations that cannot legally be restricted.
13. Your Privacy Rights
Depending on where you live, you may have certain privacy rights concerning your personal information.
These rights may include, where applicable:
Requesting access to personal information
Requesting correction of inaccurate information
Requesting deletion of certain information
Requesting information about how personal information is used
Opting out of certain marketing communications
Exercising other rights provided by applicable privacy laws
Requests may be subject to identity verification and applicable legal limitations.
14. No Guarantee of Absolute Security
Although we take reasonable security measures, Roller Smoke Shop does not guarantee that information transmitted over the internet will always remain completely secure.
You use online services at your own risk and are responsible for maintaining the security of your own devices, passwords, and accounts.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of our website after changes become effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.
16. Contact Us
If you have a privacy question, request, or concern, please contact Roller Smoke Shop through the contact information provided on our website.
Please provide enough information for us to understand and properly respond to your request.
17. Final Notice
By using the Roller Smoke Shop website, you acknowledge that you have had the opportunity to review this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of the website.
